Most venues never connect them.
Touchpoints catches every interaction, watches every family, and pursues every opportunity until it's booked.
Touchpoints
What you can now see
On the last page, every signal was drifting. The parent on your party page. The birthday in your database. The inquiry that went quiet. Nobody was watching. Nothing was connected.
This is what it looks like when something is.
Here's how it works ↓
Every family leaves clues.
Most venues never connect them.
Touchpoints catches every interaction, watches every family, and pursues every opportunity until it's booked.
TouchpointsWhat you can now see
Visibility Creates Revenue.
On the last page, every signal was drifting. The parent on your party page. The birthday in your database. The inquiry that went quiet. Nobody was watching. Nothing was connected.
This is what it looks like when something is.
Here's how it works ↓
Touchpoints puts an intelligent layer around the outside of your venue.
Every call. Every text. Every inquiry. Every follow-up. Handled before it reaches your staff.
You never leave the floor. Your team stays with guests. Inside the venue, nothing changes, except you're free. Completely free, and completely certain that nothing is getting missed.
Because outside, we've got everything.
Automate and be present.
Automate the pursuit, the follow-up, the routing, the watching, the escalating.
Be present with the guest, the party, the family, the moment.
Technology handles the complexity. People own the experience.
See what the layer catchesTwo kinds of revenue slip past a busy venue. The layer catches both.
Unmet revenue
The phone ringing during the rush. The web form that sat for 17 hours. The text that came in while the front desk was slammed. You know this is happening. You watch it happen. You can't stop it, because your team is doing the right thing.
The layer catches it by answering before you have to. Eric picks up the phone. The webchat responds in seconds. The text gets a reply before the parent looks at another venue. You never hear the ring. She never hits voicemail.
Invisible revenue
The parent who spent four minutes on your party page and left without a name. The family in your database whose son turns seven in five weeks. The inquiry that got one reply and went quiet.
The layer catches it by making opportunities that never would have existed.
Catch
Something was about to slip through. The layer caught it.
A Sticky Ribbon on your site. An in-page offer. A real offer from your venue lands in front of the anonymous parent, and she gives you her name and number.
Unknown just became known. That opportunity didn't exist thirty seconds ago.
Watch
One click is a click. Three days of connected behavior is a pattern.
A live feed of what your families are doing right now. Who opened the brochure. Who clicked pricing. Who watched your party video twice. Who's back on your website right now.
Data from every interaction, connected to each family. The birthday. The child's age. What they care about. Touch the same content three times? They surface as High Intent.
You're not guessing who's about to book. You're watching them decide.
Pursue
Nothing trails off. Nothing gets forgotten. Every inquiry runs to a finish.
She surfaces as High Intent. The system sends a message built for her. Not a template. Not a blast. A message about the thing she's already considering.
She doesn't reply.
Your team sees her in the feed and calls while she's warm. They already know what she looked at, what package she's considering, and when the birthday is. The conversation starts where she is, not from the beginning.
Or your team is slammed. Nobody picks up the phone. Eric calls for them.
He already knows everything the system knows. Her child's name. The birthday. The package. The days she came back. He's not reading a script. He's calling a parent about a birthday party for her kid, and he already knows the family.
Either way, the pursuit keeps moving. One conversation, every channel, until she books or says no on purpose.
Every pursuit runs until it's booked or closed on purpose. Nothing is left to trail off.
Eric would have answered on the first ring.
On the last page, a parent called at 8:47 on a Saturday and got voicemail. Here's the call that should have happened.
Eric answers your phone before it ever reaches your staff. He knows your packages, your pricing, your hours, your policies. Built from one interview with your team.
He handles three conversations at once. He answers at 8:47 on a Saturday night when the building is dark. He asks how old the birthday child is, how many guests are coming, standard or premium. The way your best front desk person would, if your best front desk person could be in three places at once and remembered every family who ever called.
Caller needs a human? Eric transfers. They don't? The booking happens while your staff stays where they belong: on the floor, with the guest standing in front of them.
A parent texts: "My son left his jacket at the party yesterday."
Eric doesn't send a canned reply. He doesn't try to handle it himself. He recognizes this isn't a booking question. He asks for the parent's phone number. Then he connects the parent directly to a staff member. Both phones ring. Now they're talking.
You never checked a dashboard. Never read a message thread. Never left the floor. The right issue reached the right person at the right moment.
Upset parent about a charge? Routed to a human. Group coordinator changing a booking last minute? Routed. Caller who just needs to talk to a person? Eric reads the moment and gets them through.
Your guests never feel like they're talking to a system. Your staff never misses what matters.
End of shift. You were on the floor for six hours. Ran two parties. Handled a walk-in group.
Eric calls.
One briefing. Everything that happened outside, caught and handled. The things that need a decision are in front of you. The things that didn't are already done.
90% of the calls we get are questions I already have answers to. They just don't want to listen to the auto attendant.
Tim, Fun Warehouse
Voice. SMS. Webchat.
Trained on your venue.
We mistake momentum for loyalty. We mistake a transaction for relationship.
Bart Burger
Every other tool
Touchpoints
Open BookedOne is a merge field. One knows the family.
Because the system captured her when she was anonymous, learned Jake's birthday, and watched what she engaged with.
But the message is the opening move. Here's the part that matters.
The blast
A blast ends when you hit send. No reply? Campaign complete. The lead dies quietly and the report calls it "delivered."
The pursuit
A parent gets your birthday brochure on Tuesday. She opens it. Reads through the Premium Package. Closes it.
Wednesday, she's back on your website. Four minutes on the party page. Looks at pricing. Leaves.
The system sees all of it. The brochure open. The website visit. What she looked at. How long she stayed. And it writes a message matched to exactly what she engaged with. Not a template. Not a blast to the whole list. A message built for her, about the thing she's already considering.
She doesn't reply.
48 hours pass. Eric picks up the phone and calls.
He knows her name. He knows her son's birthday is March 22nd. He knows she was looking at the Premium Package. He knows she opened the brochure on Tuesday and came back to pricing on Wednesday. He's not reading a script. He's calling a parent about a birthday party for her kid, and he already knows the family.
No other tool in this industry can make that call.
Hear the call he makes.
She doesn't pick up? He leaves a message. She lands on your website mid-pursuit? The chat recognizes her and picks up the same thread.
One conversation. Every channel. Two exits: booked, or a no on purpose.
Silence doesn't end a pursuit. Only a yes or a no does.
Real owners. Real Saturdays.
leads captured in under a month
Cosmic Air
new subscribers in 3 days, before the phone system was even switched on
Fun Warehouse
a year in bookings from one website widget
Zone 28
We just don't have time to answer the phone. It takes one of our employees away from a guest that's actually in front of our face.
Hayden, Fun Warehouse (85,000 sq ft)
Other dashboards show you send counts. Yours shows you names.
Book a 15-minute callNow someone is.
We build it. We run it. We train your team.
One interview with your team. Two weeks to go live. If your packages change, we update it. You don't touch it.
More birthday parties and group bookings from traffic you already have. Before, during, and after every visit.