We built the assistant you were just talking to.
This venue uses it so there is always an answer when you call, text, or ask a question. Even at 9 PM on a Saturday, when the front desk is with the guests standing right in front of them.
Didn't mean to end up here? Close this tab and you're right back where you were.
Your call gets picked up on the first ring. Your message gets answered in seconds, not Monday.
Packages, pricing, hours, what's included, what to bring. The assistant knows the venue's details because the team taught it.
Ask for the team and you get the team. The assistant handles the questions so the staff can handle the guests.
What you just saw is one piece of a system running on the venue's phone line, text messages, and website at the same time. It answers every call and every message, walks parents through party options, captures their name and their child's birthday, and hands hot leads to the team. If a parent asks for a person, it transfers. If they don't, the booking conversation happens without a staff member ever picking up the phone.
Hear a call. A created piece, with actors, so you can hear how he sounds.
We just don't have time to answer the phone. It takes one of our employees away from a guest that's actually in front of our face.
Hayden, Fun Warehouse, Myrtle Beach
90% of the calls we get are questions I already have answers to. They just don't want to listen to the auto attendant.
Tim, Fun Warehouse
Touchpoints is the only platform built for FECs that runs AI voice, SMS, and web chat as one system. We build it from a single interview with your team, run it, and train your staff. Setup takes two weeks. If your packages change, we update it. You don't touch it.
Run a family entertainment center? See how Touchpoints works for family entertainment centers