Complete revenue capture for family entertainment centers
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Unmet revenue
“I know it's happening.
I watch it happen.
I can't stop it.”
Invisible revenue
“I didn't know that was happening.”
Inside your venue right now
Right now, somewhere in your venue, a birthday party is happening.
A staff member is walking a group to their lane. A parent is checking in at the front desk while two kids run ahead. Someone on your team just gave a high five to a seven-year-old.
Your team is on the floor. You're on the floor.
This is the thing you built this business for. This is where you should be. This is where your staff should be. With the guest. In the moment. Present.
And while all of that is happening inside your venue, here's what's happening outside.
Right now there are parents on your website with no name. Birthdays passing in your database with no message. Inquiries that went quiet and were never chased.
The parent who spent four minutes on your party page last night and left without a trace.
The mom in your database whose son turns seven in five weeks. Silent since last year's party.
The group inquiry that asked for pricing, got it, and disappeared while everyone was too busy to chase it.
None of it shows up on any report.
You can't close what you can't see. And you can't see any of this, because you're exactly where you should be.
Your team is working. Your front desk is handling what's in front of them. Nobody dropped the ball.
There was no ball.
Everyone's job is inside the venue. Nobody's job is outside.
The revenue that's missing isn't the revenue you dropped. It's the revenue that was never anyone's job to catch.
Because everyone who should be catching it is doing something more important. They're with your guests.
Demand doesn't wait until you're free.
So we made it someone's jobTouchpoints wraps an intelligent layer around the outside of your venue.
Every call answered. Every text replied to. Every inquiry pursued. Every birthday found. Every follow-up sent.
Before it reaches your staff. Before it reaches you.
Inside the venue, nothing changes. Your team is on the floor. You're with your guests. You're present.
Except now you're free. Completely free, and completely certain that nothing outside is being missed.
Automate and be present.
Saturday. 8:47 PM.
A parent is calling about a birthday party for twelve kids.
Your staff is with the guest in front of them. The building is dark.
Eric answered on the first ring.
He asked how old the birthday child is. How many guests. Standard or premium. He walked her through the options the way your best front desk person would. Except your best front desk person went home three hours ago.
Voice. SMS. Webchat.
Trained on your venue.
Saturday, 3pm. Eric has answered eleven calls today.
You haven't heard a single one.
Party pricing. Opening hours. Do you do gluten free. Can we bring our own cake. Eleven conversations, all handled, none of them yours.
The twelfth is a company asking about forty people in December.
Eric doesn't handle that one.
He takes the details, tells them Mari runs events, and connects them. Mari's phone rings while she's still on the floor.
Fourteen seconds. Not Monday.
Every conversation ends one of two ways. Handled, or handed to you.
Never voicemail. Never silence. Never finding out on Monday.
See how Eric decidesEric knows your packages. Your pricing. Your hours. Your policies. The name of your events manager and the threshold that means she needs to hear about it.
He knows the parent who called on Tuesday is the same one who web chatted on Thursday. He picks up the same thread. She doesn't repeat herself. She doesn't know he isn't staff.
He knows that "can we bring our own cake" is a policy question he can handle, and "I'm upset about what happened at my daughter's party" is a conversation that belongs to a human being.
He doesn't learn your business from a manual. We sit down with your team. One interview. We listen to how you actually talk about your packages, what you'd want to know before you transfer a call, and what should never reach your staff at all.
Then we build him from that.
If your packages change, we update him. If your events manager leaves and a new one starts, we update him. You don't touch it.
Nearly 3 out of 4 guests have tried calling a venue and couldn't get through.
3 out of 4 of those guests chose another venue instead of trying again.
They're not complaining. They're just going somewhere else.
ROLLER 2026 Pulse Report. 1,500 guest surveys. US, UK, and Australia.
We just don't have time to answer the phone. It takes one of our employees away from a guest that's actually in front of our face.
Hayden, Fun Warehouse (85,000 sq ft)
The parents are already there. On your site. In your database. Scrolling past your posts.
Now someone is watching.
We build it. We run it. We train your team.
One interview with your team. Two weeks to go live. If your packages change, we update it. You don't touch it.
More birthday parties and group bookings from traffic you already have. Before, during, and after every visit.
Book a 15-minute call Or hear Eric first