For trampoline parks

Your Trampoline Park Is Losing Revenue in Two Places

The first one happens during the check-in rush. The second one is hiding in every waiver you have ever collected.

See where your revenue is going Or see how the system works →
Photo to come: the front desk at peak check-in, families at waiver stations, staff scanning wristbands
Revenue Opportunity$580 potential value High Intent
Missed Call RecoveredReady to book High Intent
Returning FamilyLast visit 112 days ago High Intent
Mia's BirthdayTurns 7 in 24 days High Intent

The Two Kinds of Revenue You're Losing

Saturday. 11:58 AM. Two minutes before the noon session. Your front desk has twelve families checking in, three parents filling out waivers on the tablet stations, and a line forming past the shoe counter. The phone rings.

A parent is calling about a birthday party for her daughter. She wants to know about your party packages, whether the party room overlaps with jump time, and how many kids can jump at once.

Nobody picks up. She calls the park across town.

That is unmet revenue. The demand reached you. The phone rang. Your staff was buried in the session changeover and could not get to it. Trampoline park owners know this pattern. The rush hits at the top of every session. Check-ins, waivers, wristbands, the family that showed up without a reservation. The phone becomes background noise.

But there is a second kind. And this is where trampoline parks are different from every other venue in this industry.

Every single guest signs a waiver before they touch a trampoline. That waiver captures a name, a phone number, an email, and a child's date of birth. Every time. 100% of visitors. It is not an opt-in program. It is mandatory.

You might already be sending birthday emails from that data. Many parks do. But a birthday blast does not see what happens after you hit send. It does not see that a parent opened the email and clicked through to your party page. It does not see that she compared the standard and premium packages. It does not see that she visited the pricing page twice and clicked the booking link but did not finish. The blast sent. The report says "delivered." The parent is still deciding, and nobody knows.

A toddler time regular's child just turned five. She is old enough for the main floor now. The parent has been coming every Tuesday for two years. Nobody has sent her a party offer for the child who just aged into your biggest attraction.

A corporate contact booked a team event six months ago. Twenty-eight jumpers, a private court, catering. He would book again. Nobody has reached out.

Your waiver system captures the data. Your blast tool sends the email. Neither one was designed to see what happens next, watch behavior across channels over days, or pursue the family until she books or says no.

That is invisible revenue. Not missing because you are not trying. Missing because no system you own can see the space between "sent" and "booked."

You can't close what you can't see

Catch
Watch
Pursue

This is how Touchpoints captures revenue for trampoline parks. Not a better blast. A different mechanism that starts where the blast stops.

Party Booked$580 Captured
Birthday Booked$490 Captured
Family ReturnedThird Visit This Month
Group RebookedRevenue Protected
Mia's BirthdayTurns 7 in 24 days High Intent

Catch

The hardest moment to catch an inquiry at a trampoline park is the session changeover. The top of every hour, families flood the front desk. Waivers, wristbands, check-ins, the parent who forgot to sign her waiver online, the walk-in group asking about availability. The phone rings and nobody can get to it.

Eric answers. He knows your party packages, your jump sessions, your party room schedule, your add-ons, and your waiver policy. When a parent asks whether she needs to fill out waivers ahead of time, he walks her through it. When she asks about party availability, he gives her a real answer. He takes her details, sends a personalized digital brochure, and captures the contact.

He does this while your staff manages the floor. He handles multiple conversations at the same time. He works at 9 PM on a Friday when the building is dark.

Missed Call RecoveredReady to book High Intent

Hear the call →

Website VisitorViewed party packages 5 times High Intent

Watch

This is what happens after the blast.

A parent opened the birthday email. She clicked through to the party page. She compared the standard and premium packages. She visited the pricing page again two days later but did not book. A toddler time regular just started browsing the birthday page for the first time. A past party guest's second child just turned five.

Your blast tool does not see any of this. Touchpoints does. It reads behavior across channels over days and surfaces the families who are close to booking before they pick up the phone.

Your waivers captured the birthday. Touchpoints sees everything that happens between the birthday email and the booking.

Group InquiryOpened the group brochure High Intent

Pursue

A blast ends when you hit send. A pursuit does not.

If the parent who opened the birthday email does not book, Touchpoints follows up with something specific to the package she was looking at. If she still does not respond, the pursuit escalates. Your team gets the intelligence to make the call, or Eric calls, already knowing her child's name, the birthday, and the package she browsed.

That 48-hour voice call is the distance between "delivered" and "booked." No blast tool can make a phone call where the voice already knows the family, the birthday, and the package, and can walk the parent through the booking right there.

Every pursuit runs until the party is booked or the family says no. Not one more birthday passes in your waiver database without someone reaching out.

What This Looks Like on Your Floor

One interview with your team. Two weeks to go live. Then:

The session-change save.

A parent calls at 11:58 AM, two minutes before the noon session floods the front desk. Eric answers, walks her through the party options, sends the brochure, and captures her contact. Your staff is scanning wristbands. They never hear the phone ring.

The waiver birthday pipeline.

Your system reads every waiver you have ever collected. Kids with birthdays in the next 30 days get personal party offers. But this time, if a parent opens the offer and browses packages without booking, the system sees it and follows up. If she goes quiet, the pursuit escalates. No more birthdays passing on "delivered."

The toddler-to-main-floor conversion.

A toddler time regular's child just aged into the main floor. The system knows the birthday, knows the visit history, and sends a party offer timed to the transition. The parent has been coming every week for two years. This is the easiest party you will ever book.

The slow weekday fill.

A Flash Deal goes out to families whose jump history suggests they visit on weekdays. Not a blast to everyone. A targeted offer to families who are likely to act today.

The missed call recovery.

A call goes to voicemail during the Saturday 2 PM rush. Within 60 seconds, the caller gets a text. The conversation moves to text, the inquiry is captured, and the lead enters the system.

Built for Trampoline Parks

A trampoline park runs on sessions, waivers, and capacity windows. The front desk is a bottleneck by design: every guest must be checked in, waivered, banded, and tracked before they step on the floor.

Your park already has richer data than most venues in this industry. Every waiver captures what other venues have to hope families opt into. The problem was never the data. It was what happened after the birthday email went out. Touchpoints was built for that gap. Eric is trained on your specific park. He knows your sessions, your packages, your party rooms, and your waiver process. The pursuit engine reads waiver data for birthdays, watches what families do after outreach, and follows up until the family books. It works alongside the systems you already run. Your waiver platform handles compliance. Your booking system manages capacity. Touchpoints captures the revenue that lives in the space between "sent" and "booked."

See how the whole system works →
Photo to come: the park floor during a session, jumpers in motion, bright colors

Trampoline Park Marketing Questions

What is trampoline park marketing software?

Software that captures the families already coming to your park and pursues them until they book a party. Most tools send birthday blasts from your waiver data and stop at "delivered." Touchpoints runs pursuits: it catches the inquiries your staff missed during check-in, sees what families do after they receive outreach, and escalates follow-up until the family books or says no.

We already send birthday emails from our waiver data. How is this different?

A birthday email is one message on one channel. If the parent opens it, browses packages, and does not book, your email tool does not know. Touchpoints sees that she opened it, clicked the premium package, visited the pricing page twice, and stopped. It follows up with something specific to what she was looking at. If she still does not respond, the pursuit escalates to a voice call where Eric already knows her child, the birthday, and the package. Your email ends at "sent." A pursuit ends at booked or no.

Who answers party inquiries during the check-in rush?

Eric, our AI voice and text agent, trained on your specific park. He knows your party packages, your jump session times, your party room availability, your add-ons, and your waiver policy. He answers the calls your staff cannot get to during the session changeover rush, sends personalized brochures, captures contact details, and hands off to a person when it matters.

How does it use our waiver data?

Every waiver your park collects includes a child's date of birth. Touchpoints reads that data and builds a birthday party pipeline from it. But it goes further than a birthday blast. It watches what families do after they receive outreach: who opened the email, who browsed packages, who visited the pricing page, who clicked but did not finish. That behavior is what turns a blast into a pursuit.

What about families who are not in our waiver database yet?

Touchpoints catches new contacts too. Website visitors browsing your party page, callers who reach Eric after hours, parents who text in asking about availability. Every new contact enters the system and is pursued the same way. The waiver database is the foundation. New inquiries add to it every day.

How long does it take to go live?

One interview with your team. Two weeks to go live. We build it, run it, and train your staff. If your packages or session schedule changes, we update Eric to match. You stay on the floor, watching the trampolines, not the phone.

We build it, run it, and train your team

You stay on the floor. Watching the trampolines, not the phone.

Book a 15-minute call Or listen to Eric first