Eric, by Touchpoints
AI Sales Agent for Family Entertainment Centers
Eric sells birthday parties, group events, and day visits in your voice, on every channel, around the clock.
sold by Eric
Hi, do you do birthday parties? My son's turning eight and it'll be about twenty kids.
We do, and happy early birthday to him. For twenty, most parents pick the Premium package: a private room and a host who runs the whole party, so you get to be a guest. Saturday the 22nd at 2 PM is open. Want me to hold it?
Maybe. Premium sounds expensive.
Then let me tell you about Tuesday. After school on a weekday is our best rate for twenty. I'm texting you both options with the booking link right now.
The Problem With AI Sales Tools
Most venues are already using AI. A chatbot here. An auto-responder there. Analytics from somewhere else. None of it talks to each other. Your webchat doesn't know the caller just had a phone conversation. Your SMS doesn't know a birthday is three weeks away. Your email doesn't know the parent just watched your party video.
Eric works across voice, SMS, webchat, and social with shared context, connected to your customer data and your sales pipeline. When he texts a parent, he already knows what they asked on the phone. When a birthday is approaching, he already knows the child's name.
Four channels. One shared conversation.
What Eric Does
Sells, not just answers
Qualifies callers, recommends the right package, tells your venue's story, handles objections, sends the booking link.
Voice, SMS, Webchat, Social
Four channels, one shared conversation. What a parent says on a call, Eric knows when they text.
72 simultaneous calls
Texts and webchat unlimited. Nights, weekends, holidays.
Routes to your sales team
Briefs your team before connecting: caller name, inquiry details, your current best offer. Your team can ask Eric questions before picking up.
Delegated action
Your team tells Eric "offer her 15% off the weekend package." Eric executes. The party gets booked without your sales rep picking up the phone.
Sales pipeline built in
Every lead enters a color-coded funnel. Birthday, group, corporate, and fundraiser inquiries each have their own stages and follow-up cadence.
Follow-up that runs itself
If a parent doesn't book, Eric follows up the next day by phone or text with the full context from the original conversation. Nothing trails off.
Every conversation recorded
Full transcripts. If a guest claims they were told something, you pull the record in the Conversation Center.
How Eric Learns Your Venue
Our team walks through your venue as a first-time family. You greet us and sell to us the way you would any parent walking through the door.
We role-play real scenarios: the mom who's never been, the dad planning a 25-kid birthday party on a budget, the camp director with 60 children. Your natural selling language becomes Eric's selling language.
Real calls... real venues
Recordings from live Eric deployments. Press play.
Birthday party sold. Eric recommended the right package for the group size, walked the parent through pricing, sent both booking options to her phone, and closed with the child's name from a previous conversation.
"Are you AI?" the caller asked. Eric said he was part of the team and moved on. She got her membership details in under two minutes.
Not a sales call. A confused caller needed something Eric couldn't help with. He recognized it in seconds and connected them to staff.
What Owners Say
I'm the one that's feeding Eric the information, the knowledge, of our business and how we conduct ourselves.
Richard, roller skating rink, Rocky Mount NC
We just don't have time to answer the phone. It takes one of our employees away from a guest that's actually in front of our face.
Tim, 85,000 sq ft FEC, Myrtle Beach SC
What are we waiting on in order to just have this thing start answering calls? Like, I'm just so tired of answering the phone.
FEC owner, went live the next morning
Setup
Eric is live in 10 days. 3 sessions, discovery through onboarding.
The interview
One session with your team. We capture how you sell, your packages, your objection handling.
We build everything
Eric's prompt, routing, phone system connection. Your callers dial the same number they always have.
Revisions
Three to six rounds based on live testing before go-live.
Updates
Packages change? Hours shift? We update Eric. You don't touch it.
Pricing
Usage covers the calls, texts, and chats Eric handles. No long-term contract. No setup fees. Most venues see their full cost covered by the first party Eric books.
One owner estimates his venue loses $500 to $1,500 a week from missed calls and wrong information. Eric's monthly cost is one party.
Book a 15-minute callEric vs. Doing Nothing
| The moment | Without Eric | With Eric |
|---|---|---|
| Saturday 8:47 PM call | Voicemail. Parent calls the next place. | Answered on the first ring. Party sold. |
| Parent texts at midnight | Seen Monday morning. Already booked elsewhere. | Answered in seconds. Booking link sent. |
| Staff gives wrong price | 75 free hot dogs. | Every answer consistent. Every conversation recorded. |
| Group inquiry on a busy Friday | Events manager sees it Monday. Replies Tuesday. Lead gone. | Eric qualifies, briefs your sales team, routes or closes. |
| Follow-up after no-book | Nobody remembers to call back. | Eric calls the next day with full context. |
The Only Platform Built for FECs
Eric serves family entertainment centers, bowling centers, roller skating rinks, trampoline parks, laser tag venues, climbing gyms, water parks, and play cafés. Venues families book. That's it.
He knows what a birthday party inquiry sounds like. He knows the difference between a group booking and a fundraiser. He knows that "it's too expensive" usually means "tell me about Tuesday."
The only platform built for family entertainment centers that runs AI Voice, SMS, and Webchat as one system.
Frequently Asked Questions
What is an AI sales agent?
An AI sales agent qualifies phone calls, recommends the right product, handles objections, sends booking links, and follows up. Eric does this for family entertainment centers across voice, SMS, webchat, and social. 72 simultaneous calls. Around the clock.
What is the difference between an AI receptionist and an AI sales agent?
An AI receptionist answers the phone, reads hours, and takes messages. Eric does all of that and sells: qualifies the caller, tells the venue's story, handles objections, closes the booking. An AI receptionist handles calls. Eric closes parties. See how he answers at an indoor playground →
How much does an AI voice agent cost?
Starts at $99/mo plus usage. No long-term contract. No setup fees.
Will AI Agent Eric replace my sales team?
No. Your sales team's life just got easier. Eric identifies the calls coming in, and when he hears a party of 20, he knows your events manager needs to handle that. He briefs your sales rep on the caller, then puts the call through. Eric handles the inbound sales calls, texts, and chats your team can't get to. About half our venues have Eric handle all follow-up. The other half use Eric to surface the lead and let their sales team make the personal call. The owner chooses.
How does Eric learn to sell like my team?
We conduct an interview where our team walks through your venue as a first-time family. We role-play real customer scenarios. Your natural selling language, objection handling, and stories become the way Eric sells.
What if Eric gets something wrong?
Every Eric goes through three to six revisions based on live testing. If something is wrong after go-live, we update Eric within 48 hours.
Does Eric work with my existing phone system?
Yes. Eric connects to your existing phone number. Callers dial the same number they always have.
Hear what Eric sounds like
on your phone line
Fifteen minutes. We look at your packages, your calls, and what Eric would have sold last Saturday.
Book a 15-minute callOr come see Eric at IAAPA Expo, booth 2726.